FIG. 01Security & trust
Enterprise-grade security, standard
Security isn't a feature tier. It's built into every product we ship.
Security measures
- Role-based access control (RBAC) and multi-factor authentication
- Encryption of your data
- Full audit logs
- Automated backups and disaster recovery
- Secure coding practices and dependency scanning
- Regular compliance reviews
- A defined incident response process: detect, contain, investigate, recover, review
FIG. 02AI safety
Every AI worker is scoped, logged and supervised.
Guardrails are not a policy document — they are enforced at the platform layer, on every agent, on every call.
Operations Agent
Anything it cannot resolve in two attempts, or any record mismatch above tolerance, goes to a named human owner with full context attached.
Customer Support Agent
Low confidence, an unhappy sentiment signal, or any billing or contractual topic hands over immediately with the full thread summarised.
Sales Agent
Any pricing question, procurement request or enterprise-tier signal routes to a human immediately.
Marketing Agent
Any claim it cannot ground in an approved source is held back for review rather than softened.
Finance Agent
Any variance above threshold, any unmatched item, and every payment decision goes to a human.
HR Agent
Every hiring decision, any grievance, and anything touching compensation goes to a human immediately.
Compliance Agent
Every finding is raised to a named owner. Anything rated high severity notifies immediately.
Executive Agent
Presents options with trade-offs. Never selects between them — that stays with people.
Ready to see what AI can do for your business?
Book a discovery call. We'll map your workflows, find the automation opportunities, and show you what a Scale NXT product could do for your bottom line.